FREQUENTLY ASKED QUESTIONS
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How can I purchace products from Geofoam Direct?
You can browse through our online product catalogue, and place your order online using a credit card or Paypal. Search for a product using our search engine at top right, or contact us to place an order.
Do you sell both wholesale and direct to the public?
Yes we do. Please visit our online store to view our extensive product range. For fabricated and custom foam and polystyrene products please contact us directly.
Can you cut foam & polystyrene to my specifications?
This is our specialty! We offer a cut-to-size service for most of our products, polystyrene EPS, PUR, and PIR foams. Visit our cut-to-size page to view the wide range of products that can be customised to your requirements - and request a quote today.
Do you sell foam offcuts?
Yes, we often have off-cuts available for purchase. Stocks vary, so come in to the store to see what we have on hand.
Do your prices include GST?
Yes, all taxes are included in the listed prices on our web site. An itemised Tax Invoice will be provided with your purchase. Please note that if you have logged into our website with your wholesale code then prices displayed are GST exclusive. (Wholesale prices are plus tax.)
Can I change or cancel my order?
Yes, but please contact us as soon as possible. If we have already cut or sent the item, charges will apply.
What is your guarantee policy?
GEOfoam Direct guarantees all its products to be in the best condition and as described at the time of ordering. All our Premium Foam products have a minimum 3 year warranty. Faulty goods will be replaced or refunded - no questions asked. Any standard (stock) item (faulty, or not) may otherwise be returned to GEOfoam Direct within 30 days for an exchange or refund - please note that this does not include items that are custom cut to your special order. Return freight costs are to the customer's account, unless by agreement when our product is faulty or damaged.
Is it safe to use my credit card online?
Yes, this site is secure. We use the latest SSL (secure socket layer) technology, which ensures that all information sent to us is encrypted, and unable to be seen by any third party.
Note: We accept Mastercard , Visa or American Express either on line, or by telephone if you prefer.
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Our customer support is available Monday to Friday: 8am-5:30pm AEST.Average answer time: 24h
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